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Japan Airlines

Japan Airlines (JAL) is Japan's national carrier and a proud member of the oneworld® alliance. JAL operates from major hubs in Tokyo, Osaka, Nagoya, and Okinawa and is considered to be one of the world's premier carriers. Currently, they offer regular service to some 40 countries around the globe.

JAL does not accept pets for transport in the cabin of any of their aircraft. They will accept pets in the cargo hold for domestic and international flights, and they will make every effort to ensure the comfort and safety of your animal companion. Once you arrive at your destination, a JAL agent will bring your pet directly to the arrival lobby to meet you. They ask that reservations be made in advance for all animals travelling on international flights.

For domestic flights the following carriers are available for rent at a cost of ¥5,000 (approx. $50 USD) per carrier per route:

Carrier size Dimensions (length/width/height) Weight
Small 43x54x40 cm (17x21x16 in) 3 kg (7 lbs)
Medium 51x69x48 cm (20x27x19 in) 5 kg (11 lbs)
Large 55x81x60 cm (22x32x24 in) 7 kg (16 lbs)
X-Large 63x90x67 cm (25x35x26 in) 10 kg (22 lbs)

For smaller animals (rabbits, hamsters, etc) the following carriers are also available (same fees apply):

Carrier size Dimensions (length/width/height) Weight
Small 25x35x25 cm (10x14x10 in) 4.6 kg (10 lbs)
Medium 32x39x32 cm (13x15x13 in) 7.4 kg (16 lbs)

For international flights the following applies:

IN-CABIN CHECKED BAGGAGE
CARRIER SIZE JAL does not accept pets in the cabin of any domestic or international flight. Size will depend on the size of the animal.
CARRIER WEIGHT N/A

Weight will depend on the size of the animal and the carrier.

Large pets weighing more than 32 kg (70 lbs) must travel as cargo.

CHARGES / FEES N/A Charges for each pet container will be assessed according to the route. For a price quote, please contact JAL Reservations.

Restrictions

  • Travelers are reminded that every country has different rules and regulations governing the acceptance and transportation of animals. It is strongly recommended that you contact the consulate, embassy, or government authority for any country (or countries) you will be visiting to ensure that you have met all entrance requirements.
  • JAL will not accept Bulldogs or French Bulldogs on any domestic or international flight. They ask that passengers consult with a veterinarian before travelling, particularly if you have a brachycephalic (or "snub nosed") breed of cat or dog.
  • Advanced reservations through JAL Reservations are required to ensure that space is available for your pet.
  • JAL does rent pet carriers on international flights; this courtesy is available for domestic flights only.

If you are unable to travel with your pet

If you are not able to travel with your pet, JAL Cargo can help. They have ample experience transporting live animals to any destination where cargo facilities exist. Please call a service agent to determine what options may be available to you.

Codeshare flights

Pets may not be accepted on flights operated by codeshare partners. It is strongly recommended that you contact any codeshare partners or other any other airlines you will be travelling with to familiarize yourself with their individual policies regarding pet travel.

Contact Information

  • JAL Reservations & Information (USA/Canada): 1-800-JAL-FONE (1-800-525-3663)
  • JAL Cargo (New York): 1-718-656-9801
  • JAL website: Click Here
 
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